Business Support Officer

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

The opportunity

• Provide administrative and client support services 
• Support the seamless delivery of Generation STEM programs
• Play a key role within our Education and Outreach unit
  
  

We are seeking a Business Support Officer to join our national Business and Operations team in CSIRO’s Education and Outreach unit (CEdO).

As the Business Support Officer, you will provide administrative and client support services to assist with the effective operation of Generation STEM programs, to ultimately deliver on CSIRO’s strategy. 

Generation STEM is a $25 million 10-year initiative which works with industry, government and education sectors to support, train and retain students in science, technology, engineering and mathematics (STEM) career pathways in NSW. Multiple programs are delivered as part of the Generation STEM initiative, including the NSW Skills for Net Zero program which makes up the bulk of responsibilities for this role.  
 
The successful candidate may be required to travel within NSW (predominantly Sydney) to support the program’s activities and events, including information sessions, showcase events, expos and camps. 

Your duties will include:

• Supporting the Generation STEM team with the coordination of events and external activities, including development of event documentation, drafting correspondence, liaising with venues/attendees, organising transportation and catering, and providing in-person event support.
• Responding to enquiries via email and telephone and escalating issues, as required.
• Completing financial transactions and purchasing services relating to events and bookings.
• Supporting the Generation STEM and Business Operations teams with administration tasks.
• Supporting Generation STEM teams with data entry and database/Customer Relationship Management (CRM) administration.
• Coordinating Working with Children Checks for the Generation STEM programs.  
• Communicating effectively and respectfully with all staff, clients, stakeholders, schools, industry partners and suppliers in the interests of good business practice, collaboration and enhancement of CSIRO’s reputation. 
  
  

Location: Any CSIRO location in New South Wales

Salary: AU$73k - AU$91k pa (pro-rata for part-time) plus 15.4% superannuation

Tenure: Specified term of 12 months, Full-time

Reference: 100598

To be considered you will need:

• Demonstrated proficiency in a range of digital applications, such as Office 365, MS Teams, as well as the ability to quickly learn and use new applications.  
• Proven commitment to providing excellent customer service/support to both internal and external clients.
• Demonstrated ability to manage competing demands, establish priorities, organise tasks and meet deadlines, and escalate issues when required.
• Demonstrated history of professional and respectful behaviours and attitudes in a collaborative environment including advocacy, representation and support for the wider CEdO team.  
• A demonstrated commitment to health, safety, and wellbeing of staff, willing to challenge the status quo in pursuit of Zero Harm.
• A valid Australian Class C driver’s licence.
• Willingness and ability to travel locally and interstate.
• Ability to obtain and hold a valid paid/employee (not volunteer) Working with Children/ Vulnerable People Check prior to confirmation of appointment.
  
  

Desirable: 

• Demonstrated proficiency using Microsoft Dynamics 365 and Qualtrics survey platform.

For full details about this role please review the Position Description

Eligibility

Applications for this position are open to Australian/New Zealand Citizens and Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

This role has child safety obligations. Accordingly, the successful candidate will be required to obtain and provide evidence that they hold a valid paid/employee (not volunteer) Working with Children/ Vulnerable People Check prior to confirmation of appointment.

Flexible working arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today!

How to apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications close

27th July 2025, 11:00pm  AEST