Technical Services - NSW Onsite Support

Acknowledgement of Country 
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation 
 

About CSIRO 
As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge. 

Visit CSIRO.au for more information. 
 

Role highlights 

• Deliver timely IT support on-site & remotely, across CSIRO sites 

• Support IT equipment, software, & network services 

• Provide excellent customer service with strong communication & organisational skills. 
  
   

The opportunity 

The On-Site Support team within CSIRO’s Information Management and Technology (IMT) function provides timely and effective IT support across CSIRO sites nationwide.  

As the On-Site Support Officer, you will provide hands-on assistance for on-site tasks, as well as remote support for incidents and requests, including for staff based overseas. 

Successful applicants will demonstrate strong IT knowledge, excellent customer service, and the ability to respond efficiently to a wide range of technical and physical issues.  

You will also contribute to service improvement by applying innovative solutions, supporting key stakeholders, and helping integrate IMT technical services with CSIRO’s strategic and organisational objectives. 

Eligibility 
Applications for this position are open to Australian Citizens only. Appointment to this role is subject to provision of a national police check and obtaining/maintaining a Negative Vetting 1 security clearance. 

For Internal Applicants: You must be a CSIRO indefinite or specified term employee who has been previously appointed to an advertised vacancy via a competitive process. 

Your high-level duties will include: 

• Deployment of PCs, laptops, monitors, printers, and other IT equipment. 

• Network port patching and software fault resolution. 

• Developing and maintaining relationships across virtual teams. 

• Supporting multi-disciplinary, regionally dispersed teams. 

• Overseeing and mentoring less experienced staff as required. 
  
  

As the successful candidate, you will bring: 

Essential criteria 

• Relevant trade certificate/diploma/bachelor’s degree, or equivalent experience in Information Management and Technology. 

• Ability to obtain and maintain a Negative Vetting 1 security clearance. 

• Strong oral and written communication skills. 

• Professional and respectful behaviours in a collaborative environment. 

• Adaptability to manage multiple competing priorities. 

• Problem-solving ability for routine technical issues. 
  
  

Desirable criteria: 

• Experience supporting Mac and Linux operating systems. 

• Experience supporting scientific research equipment. 
  
  

Please note, Under CSIRO policy only those who meet all essential criteria can be appointed. 

For full details about this role, including all selection criteria and duties, please review the Position Description. 

Setting you up for success 
We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact Sarah Lyons via email Sarah.lyons@csiro.au and let us know how we can support you.   

Life at CSIRO and flexible work arrangements 
We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO. 

Inclusion and belonging 
Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted. 

CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award. 

Child safety 
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.