IMT Change, Release and Incident Coordinator

Acknowledgement of Country

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The opportunity

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• Join CSIRO - Australia's National Science and Innovation Agency
• Coordinate IMT changes, releases, and major incident responses
• Support science and enterprise projects through smart, adaptive IT service delivery

As the IMT Change, Release and Incident Coordinator you will help keep things running smoothly across our Information Management and Technology (IMT) services. In this role, you’ll support day-to-day coordination of changes, releases, and major incident management, whilst also lending your expertise to scientific and enterprise initiatives.

Reporting to the Process Integration and Management Manager, you'll oversee operations tied to the deployment, updates, modifications and maintenance of IMT services. You’ll play an active role in shaping service direction, using innovative, flexible approaches to tackle complex or unclear challenges across various technical and service areas.

Your strong client focus and stakeholder engagement skills will be key to aligning IMT solutions with broader business needs — helping CSIRO meet its strategic and organisational goals.

Your duties will include:

• Reviewing change requests to assess impact and risk.
• Co-ordinate with stakeholders to ensure clear understanding of proposed changes.
• Assessing change requests for compliance with organisational policies.
• Chairing the Change Advisory Board (CAB) meetings to review and approve change requests. 
• Overseeing the planning, coordination, and execution of software releases and updates.
• Collaborating with development, testing, and operations teams to ensure smooth release processes.
• Managing the deployment of releases into different environments, such as development, testing, and production.
• Conducting post-release reviews and capturing lessons learned for continuous improvement. 
• Receive, analyse, and prioritise incident reports from users or automated monitoring systems.
• Coordinate with technical resolver teams to ensure incidents are properly diagnosed, resolve, and communicated to stakeholders.
• Provide regular status updates to users and management until incidents are resolved.
• Escalated high-priority incidents to appropriate levels of management as needed. 
• Documenting change and release processes, procedures, and outcomes.
• Maintain a change schedule and release calendar.
• Work collaboratively to maintain a change, release and incident management Confluence Wiki
• Communicating incident status updates to stakeholders, ensuring transparency and clear expectations.
• Prepare incident reports, detailing trends, analysis, and recommend corrective actions.
• Participating in post implementation and post incident reviews to identify opportunities for enhancement.
• Providing recommendations for process improvements in Change and Release management, as well as Incident management.

Location: All CSIRO Sites in Australian major cities considered

Salary: AU$96,811- AU$109,527 plus up to 15.4% superannuation

Tenure: Indefinite 

Reference: 100031

To be considered you will need:

• Experience in reviewing change requests to assess impact and risk.
• Ability to coordinate with stakeholders to ensure clear understanding of proposed changes.
• Proficiency in assessing change requests for compliance with organisational policies.
• Experience in chairing Change Advisory Board (CAB) meetings to review and approve change requests.
• Proven track record in overseeing the planning, coordination, and execution of software releases and updates.
• Ability to collaborate with development, testing, and operations teams to ensure smooth release processes.
• Experience in managing the deployment of releases into different environments.
• Experience in receiving, analysing, and prioritising incident reports from users or automated monitoring systems.
• Ability to coordinate with technical resolver teams to ensure incidents are properly diagnosed, resolved, and communicated to stakeholders.
• Proficiency in providing regular status updates to users and management until incidents are resolved.
• Strong communication skills to effectively communicate changes and releases to stakeholders.
• Experience in documenting change and release processes, procedures, and outcomes.
• Ability to maintain a change schedule and release calendar.
• Experience in participating in post-implementation and post-incident reviews to identify opportunities for enhancement.
• Ability to provide recommendations for process improvements in Change and Release management, as well as Incident management.
• Proven ability to collaborate with various teams, including development, project, operations, and Service Desk.
• Experience in advising senior management on issues requiring attention and providing solutions.

For full details about this role please review the Position Description

Eligibility

Applications for this position are open to Australian Citizens. The successful candidate will be required to obtain and maintain a security clearance at the NV1 level. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible working arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today!

How to apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications close

27 July 2025, 11:00pm AEST