IT Manager - Endpoint Platforms and Services

Date: 5 Jun 2024

Location: Canberra, ACT, AU Melbourne, VIC, AU Sydney, NSW, AU Brisbane, QLD, AU Perth, WA, AU Hobart, TAS, AU

Company: CSIRO

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

The opportunity

 

  • Supportive, rewarding, inclusive environment. 
  • Innovative and collaborative workplace with fantastic flexibility 
  • Join CSIRO - Australia's premier research organisation

 

The Endpoint Platforms & Services (EPS) team is responsible for developing and managing the Base Operating Environments (BOEs) for Windows, Citrix, Mac OS X, and Linux. This includes managing automated deployment of applications, security patches, hot-fixes, and configuration changes for each of the supported applications and BOE environments and providing third-level support for troubleshooting any application or OS related issues. The team also undertakes enterprise software administration and manages a select variety of commercial and in-house developed tools and scripts, as well as other endpoint management capabilities.
 


The role of the Endpoint Platforms & Services Manager is a balance between technical service management and people leadership within the Information Management & Technology (IMT) IT Services function, reporting to the Executive Manager of Enterprise Platforms. The EPS Manager is responsible for overseeing the technical leadership and implementation of functional services, systems, processes, and deliverables against our organisational and governmental requirements. The role also incorporates line management of the team, including the development, optimisation, and maturity growth of the workforce capability.

Your duties will include:

 

  • Lead a team within the IT Services group to successfully deliver enterprise platforms & services, including Windows, Linux, and Mac operating systems, Citrix offerings, enterprise software administration, and various other endpoint management capabilities.
  • Lead stakeholder engagement on more complex, highly integrated solutions and mentor others in leading stakeholder engagement of less complex solutions. 
  • Take responsibility for effective team performance including the development of team members.
  • Direct and coordinate the completion of complex technical projects and undertake development, implementation or standardisation of procedures and techniques.
  • Typically take a leading role in the effective transfer of new technology to the organisation.
  • Work collaboratively as part of a multi-disciplinary, geographically dispersed team to carry out tasks in support of CSIRO’s objectives.

 

Location: Melbourne, Sydney, Canberra, Adelaide, Brisbane, Hobart, Perth

Salary: AU$126,313 - AU$148,014 plus 15.4% superannuation

Tenure: Specified term of 3 years

Reference: 97020

To be considered you will need:

 

Essential

  1. Tertiary qualifications in Information Technology or 8+ years of relevant experience in IT.
  2. Extensive experience managing IT platforms, systems, services, processes, assets and budgets, including service reporting.
  3. Technical understanding of platforms and services relating to Endpoints/Desktop management.
  4. Sound experience as a senior individual or leader within a similar IT service delivery and customer-focused environment, either supporting enterprise or scientific research and development teams. 
  5. A proven track record as a leader that has demonstrated initiative and self-motivation, as well as the ability to motivate and inspire others.
  6. Demonstrated experience building successful relationships in a complex delivery/client environment, including team direct reports, multiple stakeholders, suppliers, and peer delivery groups.

 

For full details about this role please review the Position Description

Eligibility

Applications for this position are open to Australian/New Zealand Citizens. Appointment to this role is subject to the ability to obtain and maintain a security clearance at the Negative Vetting 1 level

Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible working arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

 

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

 

Join us and start creating tomorrow today!

How to apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications close

Wednesday 26th of June 2024, 11:00pm AEST

 

Shortlisting for this role will take place as applications are received. We therefore reserve the right to close this vacancy once a suitable candidate has been appointed,

Please consider applying as soon as possible.