IMT Process Integration and Management Manager

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

The opportunity

• ​​​​​​Lead service excellence through ITIL-based process management
• Drive innovation in tech solutions supporting science and operations
• Align IT services with CSIRO’s strategic and research goals

As the IMT Process Integration and Management Manager you will support the delivery of consistent, high-quality IT services across CSIRO. This role is key in managing and improving service processes, introducing ITIL-based practices, and overseeing desktop hardware and print services.

You'll work as part of a centralised team that supports both scientific research and enterprise IT operations, applying both established and innovative approaches. With a strong focus on client needs and stakeholder engagement, you’ll help align technical solutions with business goals and contribute to CSIRO’s broader strategic objectives.

Your duties will include:

• Lead and maintain an effective team, managing performance and resources to achieve objectives. 
• Develop and maintain the skills and competencies of team members. 
• Manage areas of team responsibility:
  • ITIL Process Management
  • Change
  • Release
  • Major Incident
  • Service Catalogue
  • Service Asset and Configuration
  • Desktop Hardware Service Management
  • Print Service Management
  • Software Licensing Management 
• Serve as a subject matter expert for ITIL best practices and ensure their consistent application throughout IMT.
• Develop and implement strategies for integrating IT services across various departments and teams, ensuring effective communication and coordination.
• Lead the design, implementation, and continuous improvement of ITIL processes, including Incident Management, Problem Management, Change Management, Release Management, Service Catalogue Management, and Service Configuration and Asset Management. 
• Collaborate with stakeholders to define and document service integration requirements, processes, and workflows.
• Monitor and analyse service performance metrics, identifying area for improvement and implementing corrective actions as needed. 

Location: All Australian Capital Cities considered

Salary: AU$131,113 - AU$153,639 plus up to 15.4% superannuation

Tenure: Indefinite 

Reference: 100029

To be considered you will need:

• Team Management and Leadership: Demonstrated with minimum 3 years recent experience in leading and managing a team, including developing and maintaining team skills, evaluating performance, and fostering a collaborative team environment.  
• ITIL Process Management: Expertise in ITIL best practices and their consistent application, including Change Management, Release Management, Major Incident Management, Service Catalogue Management, and Service Asset and Configuration Management.
• Service Improvement: Proven ability to lead the design, implementation, and continuous improvement of ITIL processes, and to conduct service improvement activities based on feedback and data analysis.
• Stakeholder Engagement: Strong skills in collaborating with stakeholders to define and document service integration requirements, processes, and workflows, and in maintaining relationships with clients.
• Communication and Reporting: Ability to monitor and analyse service performance metrics, communicate trends and issues to management, and provide meaningful dashboards and reports.
• Adaptability and Problem Solving: Demonstrated flexibility in thinking, ability to manage problems in ambiguous situations, and to develop and select appropriate courses of action.

Desirable:

• Training and Development: Experience in developing and delivering training programs to educate employees on ITIL processes and service integration principles.
• Innovation and Industry Knowledge: Up-to-date knowledge of industry trends and advancements in IT service management to drive innovation and efficiency.
• Client Focus: Demonstrated client focus with the ability to gain the support of key stakeholders and contribute to integrating technical solutions with business requirements.
• Resource Management: Skills in planning, seeking, allocating, and monitoring resources to achieve outcomes.
• Judgement and Independence: Ability to assess risks and opportunities, overcome problems and setbacks, and consider value-added future impact when determining resource use.

For full details about this role please review the Position Description

Eligibility

Applications for this position are open to Australian Citizens, the successful candidate will be required to obtain and maintain a security clearance at the NV1. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible working arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today!

How to apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications close

22 July 2025, 11:00pm AEST