CBIS Administration Officer

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

The opportunity

• ​​​​​​Join CSIRO - Australia's National Science and Innovation Agency
• Customer Focus, deliver professional service in all interactions
• Supportive work environment 
   

As the CBIS Administration Officer you will be responsible for managing daily administrative tasks assigned to site(s), you'll be supporting facility management activities across CSIRO operations with your key duties including work order management, inbox monitoring, reception, assisting with access control, stores, mail and freight, whilst ensuring compliance with policies, systems, and regulations.
 

Your strong organisational and communication skills will be essential to set you up for success in this role, along with your ability to multitask and deliver high-quality customer service in person, over the phone, and via correspondence.
 

This role is primarily site-based in Black Mountain, Canberra with flexibility to work across different CSIRO locations within the locality as needed.
 

Your duties will include:

• Respond courteously and efficiently to client requests, maintaining clear communication regarding mutual expectations and monitoring client satisfaction.
• Undertake a broad range of property-related administrative activities to a high standard, in support of the CBIS site, state or regional team. This may include interaction with Facilities Management systems at an experienced user level as may be required for the efficient operation of the facility.
• Instruct / assist team members in the provision of a high-quality reception / Visitor management service, being the first point of contact for external and internal clients including efficient referral, enquiries and follow-up to staff and clients at the site(s) supported.
• Assist in the security of the site, including management, maintenance and issue of keys; access cards; ID cards; and related staff, visitor and contractor registers.
• General team support by way of monitoring team’s email inbox, distributing requests appropriately and escalating issues as required.

Location: Black Mountain, Canberra 

Salary: AU$73,567 - AU$93,630 plus up to 15.4% superannuation

Tenure: Indefinite

Reference: 99581

To be considered you will need:

• Demonstrated ability to manage property administration functions in a complex property environment, including the ability to prioritise workloads; problem solve by identifying solutions and considering implications; and the ability to recognise and make changes to improve performance.
• Demonstrated experience and a willingness to undertake a range of general administrative support tasks in an office environment.
• Proven ability to demonstrate initiative, actively contribute as a team member and share relevant and useful information.
• An ability to recognise and seek to resolve problems as they arise and escalate issues as required.
• Demonstrated strong organisational skills and the ability to prioritise demands, accepting personal responsibility for doing the job well.
• Sound keyboard skills, knowledge of Microsoft Office applications and the ability to become familiar with use of facilities management specific software and systems.

Desirable:

• Demonstrated experience working in a facilities management and/or logistics environment.
• Knowledge or experience in the operation of Facilities based management systems that may include job logging, financial and building operations style platforms.

For full details about this role please review the Position Description

Eligibility

Applications for this position are open to Australian/New Zealand Citizens, Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible working arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today!

How to apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications close

18 April 2025, 11:00pm AEDT