Digital Experience Communication Manager

Acknowledgement of Country 

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation. 

Role highlights

• Lead the strategic redevelopment of CSIRO’s website 
• Shape the future-state of CSIRO’s digital presence leveraging emerging trends, technologies and AI
• Collaborate across CSIRO to enhance digital engagement and impact

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity

We are seeking a Digital Experience Communication Manager to lead the redevelopment of our online presence and ensure it remains authoritative, discoverable and effective in a rapidly changing digital ecosystem.

In this role, you will define and deliver a future-focused digital experience, underpinned by structured content, strong governance and contemporary user experience design. You will also play a key leadership role in guiding the Communications team on emerging technologies, including the ethical use of artificial intelligence.

This is a unique opportunity to influence how CSIRO’s research is experienced, discovered and understood by audiences across Australia and beyond. If you are passionate about digital strategy, user experience and innovation, we'd love to hear from you.

Your high-level duties will include: 

• Leading the strategy and future-state vision for CSIRO’s digital presence
• Overseeing website transformation, including information architecture and content models
• Embedding best-practice content strategy and enhancing digital discoverability
• Advising on risks and opportunities relating to generative AI in communications
• Monitoring emerging trends and driving continuous improvement
• Partnering with internal stakeholders to deliver aligned, high-quality digital outcomes
• Representing Communications in organisation-wide AI and digital initiatives
• Supporting organisational change, including digital transformation activities
  
  

Role particulars

Location: Brisbane, Melbourne, Sydney and Canberra preferred, with other locations negotiable.  

Salary: AU$135k - AU$158k pa + 15.4% superannuation

Tenure: Specified term of 2 years, Full-time
Flexible work arrangements available

Reference: 103339

As the successful candidate, you will bring:

• A relevant tertiary qualification and relevant experience in communications – public relations, marketing, digital, media or journalism.
• Experience leading complex digital or website transformation initiatives.
• Experience in content strategy, information architecture, and user-centred design.
• Understanding of digital discoverability, including search and emerging AI-driven content interfaces.
• Proactive approach and ability to build and maintain trusted, respected, and collaborative working relationships with colleagues and clients across a wide range of disciplines at all levels of the organisation.  
• Proven ability to operate strategically in an uncertain, evolving environment.
• Experience working on governance frameworks and organisational standards.
• Highly developed stakeholder engagement, communication, and leadership skills.
• A history of demonstrated professional and respectful behaviours and attitudes in a collaborative environment.
  
  Desirable
• Knowledge of the content management system Sitecore, accessibility and online usability issues and opportunities.
• Experience applying AI technologies in communications, digital, or content environments.
  
  For full details about this role, and other criteria, please review the Position Description. 

Support and workplace adjustments
We offer a range of reasonable supports and workplace adjustments. Please reach out to the contact person in the Position Description if we can help you to equitably participate in our recruitment process or the role itself.

Not sure if you meet all the criteria?

While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please reach out to the contact on page 1 of the position description, to let us know how we can support you.  

Life at CSIRO and flexible work arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Platinum Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Eligibility 

Applications for this position are open to Australian Citizens, New Zealand Citizens and Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.  

Child safety 

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy. 

How to apply 

Please apply online and submit a cover letter (maximum 2 pages) and CV that demonstrate your motivation and ability to meet the essential requirements of this role.

Applications close 

6th August 2026, 11pm (AEST)