CSIRO Education Business & Operations Team Leader

Acknowledgement of Country 

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation. 

Role highlights

• Lead a national team supporting the delivery of STEM education initiatives
• Uplift digital capability to improve systems, tools and workflows
• Collaborate across teams to enhance business operations and customer experience

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity 

The Business and Operations team within CSIRO Education and Outreach (CEdO) provides support to the business to deliver a range of STEM education initiatives aligned to CEdO’s strategy. The Business and Operations support primarily focuses on ensuing good customer experience, through efficient systems, processes and workflows. 

We are seeking a Business & Operations Team Leader to support the effective delivery of CEdO’s programs. In this role, you’ll lead a nationally dispersed team responsible for ensuring smooth business operations, enhancing customer experience, and implementing digital solutions. The role requires strong proactive operational leadership, a continuous improvement mindset, independence, and the flexibility to prioritise tasks and workload. 

If you're passionate about improving systems, leading high-performing teams, and enabling impactful STEM education initiatives, we’d love to hear from you.

Your high-level duties will include: 

• Working with the Manager, Digital and Growth and all CEdO teams/stakeholders, to deliver on a digital vision for the business and identify the opportunities for improving digital capabilities.
• Leading and developing a high-performing, customer-focused team to deliver efficient business operations and continuous improvement initiatives.
• Overseeing planning, risk management, procurement, and reporting to ensure alignment with strategic objectives and contractual obligations.
• Managing the design and implementation of digital platforms, ensuring strong stakeholder engagement and successful change adoption.
• Overseeing operational processes for working safely with young people, including compliance with CSIRO’s Child Safe Policy.
  
  

Role particulars

Location: Open to candidates in Adelaide, Brisbane, Canberra, Darwin, Hobart, Newcastle, Melbourne, Perth and Sydney. Hybrid working arrangements available

Salary: AU$114k – AU$123k per annum (pro rata for part-time), plus 15.4% superannuation

Tenure: Specified term of 2 years, Full-time  

Reference: 101651

As the successful candidate, you will bring:

• A relevant qualification in Business Administration, Customer Service, Operations Management or Project Management and/or equivalent work experience.
• Demonstrated experience in project management of large, complex digital transformation initiatives with evidence of good stakeholder engagement and influence skills resulting in successful system and process adoption. Agile Project Management experience preferred, but not essential.
• Highly effective management skills in overseeing and coordinating business operations and multifaceted projects, including business planning, risk identification and management, problem-solving, resource allocation, budget and workflow management.
• Highly developed customer service and stakeholder management skills, including the ability to establish and maintain effective relationships and engender a strong customer service philosophy and culture.
• Demonstrated innovative thinking and ability to deal with ambiguity by successfully adapting to changing circumstances, as well as the willingness to find workable solutions to complex problems and resolve complaints using creativity, reasoning, experience, and sound judgement.
• Demonstrated experience in building and leading effective and efficient work teams, fostering inclusivity and managing performance to achieve objectives, including providing coaching and development, feedback, support and direction for improvement.
• Demonstrated understanding of how to work safely with children, and the ability to support others to provide safe and inclusive learning environments for young people.
  

For full details about this role, and other criteria, please review the Position Description. 

Not sure if you meet all the criteria?

While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact Sheridan via email at Sheridan.gerrard@csiro.au let us know how we can support you.  

Life at CSIRO and flexible work arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Eligibility 

Applications for this position are open to Australian Citizens, New Zealand Citizens and Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.   

Child safety 

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy. 

How to apply 

Please apply online and submit a cover letter (maximum 2 pages) and CV that demonstrate your motivation and ability to meet the essential requirements of this role.

Applications close 

9th November 2025, 11:00pm AEDT.